Services
Water & Flood Damage Restoration in Calgary
When a sewer backs up, a pipe bursts or river water reaches your basement, DKI Calgary provides 24/7 water damage restoration and flood cleanup across Calgary. On most calls, our IICRC-certified crew is dispatched in under 90 minutes.
Turning the Tide — Restoring Your Home After Water Damage.
Water damage requires urgent attention; when water is left for too long, it can cause severe damage, including the growth and spread of mould which can lead to structural and health issues. Using proven water extraction techniques, along with the latest technology and more than 30 years of restoration experience, we will get your property dry sooner.
Our team is ready to assist with every stage of the water damage restoration process: from cleaning and recovery to complete restoration of your property and personal items that may have been damaged.
Our water and flood damage restoration services include:
Water extraction
Structural drying
Thermal Mould and sewage remediation
Carpet cleaning and repair
Desiccant and LGR de-humidification
Available 24/7 Every Single Day
Water Damage in Calgary: Sewer Backups, River Floods and Winter Leaks
Calgary’s flood season runs from spring snowmelt through the June rains, when a heavy storm can drop water faster than the storm sewers can carry it away. Many older inner-city neighbourhoods still rely on aging sewer connections, and a hard downpour can push sewage back up through a basement floor drain. That water is contaminated, so the cleanup is very different from a leaky pipe. Our guide to sewer backup in Calgary explains what to do and how to prevent it.
The June 2013 flood on the Bow and Elbow rivers showed how far river water can reach, filling basements in communities such as Sunnyside, Inglewood, Mission and Elbow Park. Homes in or near a floodplain can also take on groundwater through foundation cracks after long wet spells. Insurers treat river, overland and groundwater damage differently from a burst pipe, so it is worth reviewing your overland water insurance before the next wet season.
Winter brings its own leaks. A deep cold snap can freeze a supply line in an exterior wall or attached garage, and the split usually shows itself when the pipe thaws. Chinooks melt rooftop snow in an afternoon, then the meltwater refreezes at the eaves overnight, building ice dams in Calgary that force water into ceilings. In condo and high-rise buildings, one failed line can reach several units below before anyone notices.
Water and flood damage we restore across Calgary and area:
Sewer backups through floor drains, toilets and basement showers
River and overland flooding in Bow and Elbow floodplain communities
Ceiling leaks from ice dams after chinook melt-and-freeze cycles
Riser and supply-line leaks in condos and high-rise towers
Basement water damage from hot water tanks, washers and sump pumps
The First 48 Hours: Drying Your Home Before Mold Takes Hold
Every job starts with one question: what kind of water is this? Under the IICRC S500 standard, Category 1, 2 and 3 water damage is handled differently, from clean supply-line water to sewage and river water. That category decides what we can dry in place, what has to come out, and how we protect your family while we work.
What happens after you call DKI Calgary:
Water category confirmed and every affected room photographed before work starts
Emergency water removal from carpets, subfloors and basement slabs
Thermal imaging and moisture meters trace water hidden behind walls
Category 3 materials bagged and removed; salvageable finishes dried in place
Daily moisture readings logged until each material reaches its dry standard
Our project managers hold IICRC WRT certification, and a team member holds IICRC Master certification in water restoration. Moisture logs, photos and an Xactimate estimate go to your adjuster as the job progresses, and once the structure is dry, our own crews handle the rebuild and repairs.
Water Damage Help for Calgary Homeowners
Most water losses start with the same questions: what to do in the first hour, whether insurance will cover it and how long drying takes. These guides from our Calgary team answer them in plain language.
Frequently Asked Questions – Water Damage & Flood Restoration in Calgary
Does home insurance cover water damage in Calgary?
Often, but it depends on where the water came from. Sudden events such as a burst pipe or a failed hot water tank are usually covered by a standard policy, while sewer backup and overland flooding normally need their own endorsements. Gradual leaks are commonly excluded. Check your policy wording or call your insurer, and read our guide on whether water damage is covered by home insurance in Calgary for the details.
How much does water damage restoration cost in Calgary?
There is no flat price, because the cost depends on the water category, how many rooms and materials are wet, and how long the water sat. A clean-water leak caught early may need only drying, while a sewer backup into a finished basement usually means removing drywall, flooring and insulation. Every estimate follows an on-site inspection and is written in Xactimate, the estimating platform used across the insurance industry, so your adjuster can review it directly.
Is it safe to clean up a flooded basement myself?
A small clean-water leak is often manageable if you act quickly and dry everything thoroughly. Sewer backup and river water are different: they are Category 3 under IICRC standards and can carry bacteria and other contaminants into drywall, carpet and insulation. Stay out of standing water if outlets or the electrical panel could be wet, and keep children and pets away. Our guide on what to throw out after a basement flood can help you decide what to keep.
How fast can mold grow after water damage?
Mould can start to develop within a day or two when building materials stay wet, and carpet and underpad over a concrete basement floor can stay damp far longer than they look. That is why we focus on pulling moisture out of walls and subfloors, not just removing the water you can see. If growth is already present, our AMRT-certified project managers follow the IICRC S520 standard. See our timeline of how fast mould grows after water damage.
Who pays for water damage in a Calgary condo?
It depends on where the leak started, your condo corporation’s bylaws and both insurance policies. The corporation’s policy usually covers the building itself, while your unit owner’s policy covers your contents and improvements, and in some cases a deductible charged back to you. In high-rises, water from one unit often reaches several below, so fast drying limits everyone’s loss. Our guide to condo water damage in Calgary explains who usually pays.
How long does water damage restoration take?
Drying alone usually takes several days, and our crew records moisture readings every day so you can see progress rather than guess. Calgary’s naturally dry air can help, but dense materials such as hardwood, plaster and concrete still take longer. Repairs begin once everything reaches its dry standard, and that timeline depends on what was removed and on insurance approval. Our guide on how long water damage takes to dry covers typical timelines.
DKI Calgary Offers Premier Property Restoration Services Across Calgary and Southern Alberta
At DKI Calgary, formerly known as Rocky Cross Construction, we know that dealing with property damage is overwhelming—that’s why our franchisees are ready to respond 24/7, every day of the year. With over 30 years of industry experience and IICRC-certified experts, we bring the knowledge, speed, and care needed to restore your home or business efficiently. From the moment you call, a dedicated Project Manager will guide you through the process, keeping you informed every step of the way. Our team is committed to delivering high-quality results while providing the compassion and support you need to get back on your feet as quickly as possible. We're here for all homeowners across Calgary and Southern Alberta.
Quick Mobilization
24/7 emergency restoration and board-up services available 365 days a year.
Expertise
Fully trained and certified IICRC staff and more than 30 years of industry experience.
Strong Communication
A project Manager assigned to your claim from start to finish, updating you throughout the process.
Quality Assurance
Making sure you are happy with the final result of the work done and standing behind the work we do.
Compassionate Team
We understand how hard the situation is and our team will do what we can to get you back to normal sooner.
Have An Emergency?
Call Us Right Away
24/7 Emergency Line
1-888-272-9543