Services
Restoration for Property Managers in Calgary
Restoration for property managers, landlords and condo boards across Calgary. When water, fire or smoke damages a rental or condo building, DKI Calgary responds 24/7, contains the loss and keeps owners, tenants and insurers informed until every unit is ready again.
Property Management
We understand the unique needs faced by multi-family property management companies when an insurance claim happens and we are prepared to meet these extensive demands 24 hours a day. Our one-stop solution allows you to maximize tenant retention during a claim, minimize your rental and business interruption by getting your building and units ready to occupy, quickly and efficiently.
Our specialty team can handle your larger and complex buildings that require onsite management.
We use Thermal Imaging Infrared camera’s to perform moisture and leak detection and use other state of the art equipment for drying and structural dehumidifying to prevent costly mold problems in the future.
Enhancing our primary residential service, we also provide a comprehensive range of specialty services, such as:
Flood and Water Damage Restoration
Fire and Smoke Damage Restoration
Mould Removal and Remediation
Drone Roof Inspections
Available 24/7 Every Single Day
Restoration for Calgary Condo Corporations, Landlords and Rental Buildings
In a condo building, one failed supply line or dishwasher hose can travel through several suites and into the parkade before anyone calls it in. Each unit then raises the same questions for the board and manager: where did the water start, which policy responds and who carries the deductible. We map moisture suite by suite and photograph the source, and our guide to water damage in a Calgary condo explains how chargebacks usually work.
Landlords and rental property managers feel a loss in vacant suites and unsettled tenants as much as in repair bills. We plan drying and repairs around occupied units, work through your notice-of-entry process and explain to tenants what the equipment is doing and how long it needs to run. Owners with office, retail or mixed-use holdings can use the same team through our commercial restoration services in Calgary.
Some building problems come back every year. Older walk-ups in the Beltline, Mission and Sunnyside can take sewer backups during summer downpours, parkade and stairwell lines can freeze when an overhead door is left open in a cold snap, and chinook melt can push water under flat roofs. A written flood and water-loss plan for Calgary property managers helps your site staff act before a small leak becomes a multi-unit claim.
Losses we handle for Calgary property managers and condo boards:
Unit-to-unit leaks from supply lines, toilets and dishwashers
Sewer backups into ground-floor and basement suites
Frozen and burst pipes in parkades, stairwells and exterior walls
Suite fires with smoke spread into corridors and neighbouring units
Roof and window leaks after hail, windstorms and chinook melt
How We Manage a Loss in an Occupied Building
A multi-unit loss involves more people than a typical house claim: the owner, the board or manager, tenants, the building’s insurer and often several unit owners’ insurers. Our first job is to find out how far water or smoke has travelled, including into units nobody has reported yet. Then we set up one clear line of communication for everyone involved.
What our crew does on the first visits:
Stop the source and check units above, below and beside the loss
Trace hidden moisture with thermal imaging cameras and moisture meters
Photograph each affected suite and common area before work begins
Schedule extraction, drying and repairs around tenant access and building operations
Return units to service one by one as each passes final checks
Raymond Okolo, our Senior Project Manager for property management, holds IICRC certifications in water damage restoration, fire and smoke restoration, applied microbial remediation and odour control. Photos, moisture logs and Xactimate estimates are shared with owners, boards and insurers as the job moves forward.
Related Services & Guides
Property managers usually need more than one service over the life of a building. The pages below cover emergency response, water, fire and commercial restoration, along with planning guides for condo boards and landlords, so you can brief your site staff and owners before the next leak, freeze-up or storm.
Helpful guides
- Condo water damage: who pays?
- Water loss plan for property managers
- Frozen & burst pipes: what to do
Frequently Asked Questions – Restoration for Property Managers in Calgary
What does restoration for property managers in Calgary include?
It covers the full life of a claim in a multi-unit building: emergency response, water extraction and drying, fire and smoke cleanup, mould remediation, contents work and the final repairs. Condo high-rises, walk-ups and townhouse complexes are all included. After a suite fire, for example, smoke often travels through corridors and shared ventilation, so cleaning and deodorizing extend well beyond the burned unit. See our fire and smoke damage restoration page.
Does condo insurance cover overland flooding and sewer backup?
It depends on the corporation’s policy and your bylaws. Sewer backup and overland water are often separate coverages, and unit owners may need matching coverage on their own policy for contents, improvements and any deductible charged back to them. Boards should confirm with their broker what the building policy includes before flood season. Our guide to overland water insurance in Calgary explains the basics.
How fast can you respond to a flood in a rental building after hours?
Our emergency line is answered 24/7, including nights, weekends and holidays, and on most Calgary calls a crew is on site in under 90 minutes. Until we arrive, have site staff shut off the water supply to the affected unit or riser if it is safe, and keep tenants away from wet areas near electrical equipment. Our 24/7 emergency restoration in Calgary page explains what happens on that first call.
How do you keep tenants informed during restoration?
We work through you. The property manager stays the main point of contact, and we follow your notice-of-entry process before going into occupied suites. On site, our technicians explain what the drying equipment does, why it needs to keep running and roughly how long it will stay. Regular updates go to you, so you can give tenants and owners consistent information. That helps with tenant retention when people stay in place during repairs.
What documentation do you provide for owners, insurers and condo boards?
Each file includes photos of every affected suite and common area, moisture readings logged until materials are dry, and a repair estimate written in Xactimate, the estimating platform used across the insurance industry. That record helps managers and boards answer questions about where damage started and which units were affected. We share it with the people you name on the file, such as owners, adjusters and the condo board.
Can we plan ahead before a loss hits one of our buildings?
Yes, and it is worth doing on multi-unit properties. A plan for each building records the main water shut-offs, mechanical room access, key holders, after-hours contacts and the restoration company to call, so whoever is on site can act quickly. DKI Calgary’s Emergency Response Program for Calgary businesses includes a workbook that walks you through a risk assessment and the emergencies most likely to affect each property.
DKI Calgary Offers Premier Property Restoration Services Across Calgary and Southern Alberta
At DKI Calgary, formerly known as Rocky Cross Construction, we know that dealing with property damage is overwhelming—that’s why our franchisees are ready to respond 24/7, every day of the year. With over 30 years of industry experience and IICRC-certified experts, we bring the knowledge, speed, and care needed to restore your home or business efficiently. From the moment you call, a dedicated Project Manager will guide you through the process, keeping you informed every step of the way. Our team is committed to delivering high-quality results while providing the compassion and support you need to get back on your feet as quickly as possible. We're here for all homeowners across Calgary and Southern Alberta.
Quick Mobilization
24/7 emergency restoration and board-up services available 365 days a year.
Expertise
Fully trained and certified IICRC staff and more than 30 years of industry experience.
Strong Communication
A project Manager assigned to your claim from start to finish, updating you throughout the process.
Quality Assurance
Making sure you are happy with the final result of the work done and standing behind the work we do.
Compassionate Team
We understand how hard the situation is and our team will do what we can to get you back to normal sooner.
Have An Emergency?
Call Us Right Away
24/7 Emergency Line
1-888-272-9543