Services
24/7 Emergency Restoration in Calgary
Burst pipe at 2 a.m., sewer backup, kitchen fire or hail through a skylight: one call to 1-888-272-9543 reaches DKI Calgary’s 24/7 emergency restoration team. On most Calgary calls, our crew is on site in under 90 minutes.
Emergency Restoration Services in Calgary for Any Disaster
Most emergencies don’t arrive with a label. Water coming through a ceiling could be a burst supply line, an ice dam or an overflowing toilet upstairs, and you shouldn’t have to work out which company handles which problem in the middle of the night. Call one number and describe what you see. We send a crew for emergency water removal, then carry the job through water and flood damage restoration, drying and repairs.
The same number covers fire, storm and biohazard emergencies. After a fire, the first hours go to securing the building, removing the water used to put it out and keeping soot from settling deeper, which is the start of fire damage restoration. After hail or wind, it’s tarping and board-up. After a sewage or trauma event, it’s containment and safe removal. Whatever the cause, one project manager stays with your file from the first visit to the final repair.
Emergencies our 24/7 crews respond to:
Burst pipes, flooded basements and ceiling leaks
Sewer backups and other contaminated water
House fires, smoke and soot
Hail, wind and fallen-tree damage
Biohazard, trauma and unattended death scenes
What to Do While You Wait for the Emergency Crew
Start with safety, then slow the damage only if you can do it without risk. For a water leak, close the main shut-off valve, usually in the basement where the water line comes in. Don’t step into standing water if outlets, cords or the electrical panel might be wet, and only switch off breakers from a dry spot. If a floor drain or toilet is backing up, stop using sinks, toilets and the washer, and keep children and pets well away.
After a fire, stay out until the fire department clears the building, and ask us before running the furnace or air conditioning, since either can push soot through the ductwork. After a storm, keep well back from downed power lines and call 911. If you smell gas, get everyone outside before you call. Leave blood, used needles and sewage-soaked materials alone, because biohazard cleanup needs protective equipment and proper disposal. Then photograph everything before anything is moved.
While you wait for our crew:
Close the main water shut-off valve
Stay out of water near electrical outlets
Keep children and pets away from contamination
Photograph damage before moving or discarding anything
Keep receipts for tarps, hotels and supplies
Available 24/7 Every Single Day
24/7 Emergency Response Across Calgary, Airdrie, Cochrane and Area
Calgary emergencies rarely keep office hours. A pipe that froze during a cold snap splits open when a chinook thaws it in the middle of the afternoon. An evening thunderstorm backs up a floor drain after everyone has gone to bed. A hailstorm at suppertime leaves a skylight open to the next downpour, which is where hail damage repair in Calgary starts, with a tarp. That’s why our phone line, dispatch and crews work around the clock, every day of the year.
DKI Calgary has served the city and the surrounding area since 1981, from an office in northeast Calgary. Beyond city limits, our emergency crews cover Airdrie, Chestermere, Cochrane, Crossfield, Irricana, Beiseker and Rocky View County, including rural acreages. Fast arrival matters most in the first hours of any loss. As Erin P wrote in a Google review: “Within an hour of our call, the DKI team was on-site…”
Where our 24/7 emergency crews respond:
Calgary, from downtown towers to the newest edge communities
Airdrie and Crossfield, north along the Queen Elizabeth II Highway
Chestermere and Cochrane, east and west of the city
Irricana and Beiseker in northeast Rocky View County
Acreages and rural properties across Rocky View County
What Happens When You Call Our 24/7 Emergency Line
The call takes a few minutes. We’ll ask what happened, whether everyone is safe, whether water is still running or the fire department is still on site, and the address. If you have your insurer’s name and a claim number, have them handy, but don’t hold off calling to find them. We dispatch a crew right away, and in most cases we’re at your door in under 90 minutes.
What our emergency crew does on arrival:
Check the property for electrical, structural and contamination hazards
Stop the source where possible and photograph every affected room
Extract standing water, or board up windows and tarp roof openings
Contain contaminated areas and test older materials for asbestos before removal
Set up drying equipment, plus temporary power, heat or fencing on larger losses
From the first visit, we document the loss for your insurer with photos, moisture readings and a scope of the emergency work, followed by an Xactimate estimate. Our project managers hold IICRC WRT, FSRT and AMRT certifications. No claim open yet? You can report a claim to DKI Calgary online.
Emergency Restoration Services and Guides
Once the emergency is under control, the work moves on to drying, cleaning and repairs, usually with the same project manager. The pages below explain each service in more detail, from water and fire damage to hail, smoke odour and biohazard cleanup, along with our guides on insurance claims and what to expect at each stage of the restoration.
Frequently Asked Questions – Emergency Restoration in Calgary
How fast can an emergency restoration crew get to my home in Calgary?
On most Calgary calls, our crew is on site in under 90 minutes, day or night, 365 days a year. Calls in Airdrie, Cochrane, Chestermere, Crossfield, Irricana, Beiseker and rural Rocky View County can take longer depending on distance and road conditions. Phone 1-888-272-9543 rather than sending an email or web form, so we can dispatch right away and talk you through what to do until we arrive.
Should I call my insurance company or a restoration company first?
Many people call us first so emergency work can start, then report the loss to their insurer the same day. Insurers generally expect you to take reasonable steps to prevent further damage, so water removal, tarping or board-up shouldn’t wait for an adjuster. Check your policy for its reporting rules. Our President & CEO started his career as an insurance adjuster, and our team sends photos and readings so your claim starts with a clear record.
Will my insurance pay for emergency water removal and board-up?
Often, when the damage itself is covered. Emergency work that protects the property is usually treated as part of a covered claim, but it depends on your policy and the cause. A burst pipe is generally handled differently from sewer backup or overland flooding, which normally need their own endorsements. Your deductible still applies. Check with your insurer, and keep receipts for anything you buy to protect your home, such as tarps or a hotel stay.
Is it safe to stay in my home after a flood, fire or storm?
It depends on what happened. After a fire, the fire department decides when you can go back in, and lingering soot and odour may keep you out longer, which is where smoke damage and odour removal comes in. A sewer backup, a sagging wet ceiling or a large opening in the roof may also mean staying elsewhere for a while. When we arrive, we’ll tell you plainly what we see.
Do you offer emergency board-up and roof tarping in Calgary?
Yes. We board up broken windows, forced doors and fire-damaged openings, and tarp roofs opened by hail, wind or a fallen tree to keep rain and snow out until permanent repairs begin. Board-up also keeps a vacant home secure while you stay elsewhere. After the emergency, our storm damage restoration crews handle the roofing, siding and window repairs on the same file.
How much does emergency water damage restoration cost?
Every emergency is priced on what we find, so there’s no flat rate. The main factors are the size of the affected area, whether the water is clean or contaminated, which materials are wet, and how many days of drying the moisture readings call for. If the loss is part of an insurance claim, the estimate is written in Xactimate, the estimating software insurers use, so your adjuster can review it line by line. Your deductible applies.
DKI Calgary Offers Premier Property Restoration Services Across Calgary and Southern Alberta
At DKI Calgary, formerly known as Rocky Cross Construction, we know that dealing with property damage is overwhelming—that’s why our franchisees are ready to respond 24/7, every day of the year. With over 30 years of industry experience and IICRC-certified experts, we bring the knowledge, speed, and care needed to restore your home or business efficiently. From the moment you call, a dedicated Project Manager will guide you through the process, keeping you informed every step of the way. Our team is committed to delivering high-quality results while providing the compassion and support you need to get back on your feet as quickly as possible. We're here for all homeowners across Calgary and Southern Alberta.
Quick Mobilization
24/7 emergency restoration and board-up services available 365 days a year.
Expertise
Fully trained and certified IICRC staff and more than 30 years of industry experience.
Strong Communication
A project Manager assigned to your claim from start to finish, updating you throughout the process.
Quality Assurance
Making sure you are happy with the final result of the work done and standing behind the work we do.
Compassionate Team
We understand how hard the situation is and our team will do what we can to get you back to normal sooner.
Have An Emergency?
Call Us Right Away
24/7 Emergency Line
1-888-272-9543