Customer Reviews

Read what Calgary homeowners say about DKI Calgary, in their own words. These reviews come from Google and cover water damage, basement repairs and home restoration. Some reviewers use our former name, Rocky Cross Construction (North), or RCCN.

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What Our Customers Say About Working With Us

Most people call us on one of the hardest days they have had in their home, so we pay close attention to what they tell us afterwards. The reviews below are excerpts from real Google reviews, quoted word for word and trimmed for length in places. They mention the things we work hardest at: responding quickly, explaining each step and keeping you informed until the work is done.

Reviews are one way to judge a restoration company, and independent accreditation is another. DKI Calgary has been BBB accredited with an A+ rating since January 2009. You will find more of our Google reviews further down this page, and you can learn more about the people behind the work on our team and certifications page.

Robert Ruediger

Toilet leak repair · ★★★★★

“Had a major 2nd floor toilet leak that went to the main floor kitchen and basement ceilings. Dwayne from RCCN came out that same day to evaluate the situation. After working with the Insurance company RCCN put a schedule in place and managed their people and contractors to complete our restorations. … Overall completely satisfied with everything. Job well done.”

Google review

Erin P

Basement water loss · ★★★★★

“Within an hour of our call, the DKI team was on-site, responding with urgency and professionalism. From the very beginning, their outstanding communication reassured us, keeping us informed every step of the way. … Thanks to the entire team for the exceptional customer service and for putting our basement back together!”

Google review

James Pelzer

Basement repairs · ★★★★★

“DKI Rocky Cross completed the repairs on my basement and did an amazing job. They made the process easy, kept us informed along the way, and their trades were polite and courteous. I highly recommend this company.”

Google review

Alison Best

Water damage restoration · ★★★★★

“Really was scared to deal with our water issue in our house, because I knew it was a big job! All the way through the job RCC was fabulous! Really easy to work with and ask questions. They totally delivered on time with better than expected results.”

Google review

Amy Johnson

Home restoration · ★★★★★

“We had a really good experience with DKI- Rocky Cross Construction (North) Ltd. They provided clear communication, excellent customer service, a prompt response to repair and restore our home and the work was done in a timely manner. Thanks!”

Google review

Donna Marie Mead

Bedroom closet restoration · ★★★★★

“All the people involved in restoring my bedroom closet did a wonderful job.”

Google review

Worked With Us? Share Your Experience

If DKI Calgary restored your home or business, we would be grateful if you left a review on Google. It helps your neighbours choose a restoration company with confidence. If you need help now, call our 24/7 emergency line at 1-888-272-9543, reach the office at 403-252-2550, or report a claim online.

      GOOD  
   Based on 144 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Robert Ruediger 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had a major 2nd floor toilet leak that went to the main floor kitchen and basement ceilings. Dwayne from RCCN came out that same day to evaluate the situation. After working with the Insurance company RCCN put a schedule in place and managed their people and contractors to complete our restorations. The restorations took some time but we're all completed and I have nothing to complain about. Everyone that I dealt with from RCCN were great. Lyndsey, Alysia and Chris from the coordination side were very responsive and made things happen. Dwayne was always there to take a phone call and was super responsive to getting answers very quickly or to pop by to see the progress. Seeing that we were in the winter months and we were away from the house at the time Dwayne and Chris came by and noticed the furnace wasn't generating heat. They diagnosed the situation and replaced the batteries in the thermostat, saving a furnace company to come out and charge me.
RCCN contractors did an amazing job with the repairs and completed the knock down stipple on our main floor and basement ceilings. They did an amazing job.
Overall completely satisfied with everything.
Job well done.
  
 
      Posted on Google  
   
   Erin P 
 
 
 
 Trustindex verifies that the original source of the review is Google. I would not hesitate to recommend DKI’s restoration services.

We recently experienced an unfortunate water loss in our home. Within an hour of our call, the DKI team was on-site, responding with urgency and professionalism. From the very beginning, their outstanding communication reassured us, keeping us informed every step of the way.

The entire team was incredibly professional and respectful while working in our home. They took the time to walk us through the process, answering all of our questions and ensuring we understood what to expect. Their attention to detail and commitment to quality workmanship were evident in everything they did.
Thanks to the entire team for the exceptional customer service and for putting our basement back together!
  
 
      Posted on Google  
   
   James Pelzer 
 
 
 
 Trustindex verifies that the original source of the review is Google. DKI Rocky Cross completed the repairs on my basement and did an amazing job. They made the process easy, kept us informed along the way, and their trades were polite and courteous. I highly recommend this company.
  
 
      Posted on Google  
   
   Alison Best 
 
 
 
 Trustindex verifies that the original source of the review is Google. Really was scared to deal with our water issue in our house, because I knew it was a big job! All the way through the job RCC was fabulous! Really easy to work with and ask questions. They totally delivered on time with better than expected results. Would definitely reccomend! Thank you!
  
 
      Posted on Google  
   
   Amy Johnson 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had a really good experience with DKI- Rocky Cross Construction (North) Ltd. They provided clear communication, excellent customer service, a prompt response to repair and restore our home and the work was done in a timely manner. Thanks!
  
 
      Posted on Google  
   
   Donna Marie Mead 
 
 
 
 Trustindex verifies that the original source of the review is Google. All the people involved in restoring my bedroom closet did a wonderful job.