Services
Emergency Response Program (ERP) for Calgary Businesses
An Emergency Response Program helps your Calgary business plan for hail, floods, freeze-ups and fire before they happen. DKI Calgary works through it with you, so your staff know who to call, what to shut off and how to get operations running again.
About ERP
Your personalized ERP will help you think through what will need to be done in an emergency response situation when dealing with fires, floods and other crisis situations. This ERP workbook is great for workplace emergency planning and a reference tool to help prepare you in dealing with a disaster in your facility.
Objectives
This ERP workbook is a guide for developing a comprehensive emergency response plan. It will help you to:
conduct a risk assessment;
evaluate potential losses;
identify potential emergencies;
develop a comprehensive emergency preparedness and response program;
become part of your overall business continuity and business recovery plan;
Scope
Our ERP service will provide basic information to assist you in the development of emergency preparedness and response. All businesses should have an emergency response program in place so you can get back up and running faster and with a lot less stress. Customers and tenants expect it as an indication of being a reliable business operation.
DKI Calgary provides emergency response agreements that will minimize the risk of preventable damage while providing immediate on-site service in the event of an unforeseen disaster – flooding, sewer back up, fire, smoke and water damage, etc.
ERP brochure (Coming soon)
ERP Sign up
Please fill the form below to discuss this program in more detail:
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Why Calgary Businesses Need an Emergency Response Plan
Calgary weather tests commercial buildings in every season. Summer hailstorms can break skylights and damage rooftop units in minutes, heavy June rain can overload storm sewers and push water into lower floors, and a deep cold snap can freeze a sprinkler line or a pipe beside a loading door. Our guide to frozen and burst pipes in Calgary covers the winter side. Fire adds a risk that does not follow the calendar.
For most businesses, the repair bill is only part of the cost. Closed doors mean lost sales, idle staff and tenants or customers waiting for answers. The first hour often decides how big the loss becomes: whether anyone knows where the main water shut-off is, who holds keys to the mechanical room and who can approve emergency work. Settling those answers ahead of time works hand in hand with our commercial restoration services in Calgary.
The 2013 Bow and Elbow flood and the August 5, 2024 hailstorm both showed how many Calgary properties can be hit at once. After that hailstorm, DKI Calgary received roughly 100 new claim assignments a day for several weeks. In a citywide event, a business that already has its contacts, shut-off notes and insurance details in one place can report the loss quickly. Larger sites can also plan ahead for large loss and complex commercial restoration.
What a good plan records for each location:
Key contacts: staff, owner, insurer, broker and restoration company
Main water, gas and electrical shut-off locations
Critical equipment, records and stock to protect first
Evacuation routes and staff meeting points
Insurance policy numbers and how to report a claim
How DKI Calgary Helps You Build Your Plan
The ERP workbook takes you through the questions our project managers ask when they first walk into a damaged building. We go through it with you, starting with the building itself and the events most likely to affect it, then working out what a loss could cost in damage and downtime. The result is a plan your staff can follow without guessing.
What the workbook walks you through:
A risk assessment of your building, its systems and its surroundings
Potential emergencies, from hail and sewer backup to fire and freeze-ups
Potential losses, including damage, downtime and displaced staff or tenants
Contacts, shut-offs, critical equipment and meeting points in one place
How the plan fits your business continuity and recovery planning
Review the plan at least once a year, and again after renovations, tenant changes or staff turnover, so phone numbers and shut-off notes stay accurate. When a loss does happen, the same plan gives our IICRC-certified project managers and your insurer the details they need from the first call.
Related Services & Guides
A plan is the first step and the response is the second. These pages explain what DKI Calgary does when a business calls our 24/7 line, how commercial and large loss projects are managed, and how property managers can prepare multi-unit buildings for water losses and Calgary’s seasonal risks.
Helpful guides
- Water loss plan for property managers
- Winter home damage risks in Calgary
- Case study: drone roof inspections after the 2024 hailstorm
Frequently Asked Questions – Emergency Response Program for Calgary Businesses
What is an emergency response plan for a business?
It is a written guide to what your team does in the first hours of a fire, flood or other emergency at your property. It names who to call, who can make decisions, where the shut-offs are and how people get out safely. DKI Calgary’s ERP workbook helps you build one through a risk assessment, a review of potential losses and the emergencies most likely to affect your site.
Does my Calgary business need an emergency response plan?
Most do. Alberta’s occupational health and safety rules already expect employers to plan for workplace emergencies such as evacuation, so check what applies to your site with Alberta OHS. A property-loss plan goes further, covering how to protect the building, equipment and stock and how to restart operations. Even a small office or shop benefits, because Calgary hail, freeze-ups and sewer backups affect businesses of every size.
What should a commercial emergency response plan include?
At minimum, it should list key contacts inside and outside the business, the locations of water, gas and electrical shut-offs, critical equipment and records to protect first, evacuation routes and meeting points, and your insurance details with steps for reporting a claim. Many businesses also note alarm and sprinkler contractors, key holders and after-hours access. Property managers can build one for each building, as our page on restoration for property managers explains.
How often should we review our emergency response plan?
At least once a year, and whenever something changes: new staff, a tenant moving in or out, a renovation, new equipment or a change of insurer or broker. The weeks before hail season and before winter are good times to walk the building, confirm the shut-offs still work and update phone numbers. A plan with old contact details or a missing key holder slows everyone down when it matters most.
Can an emergency plan reduce downtime after a flood or fire?
It can help. Shutting off water quickly, moving critical equipment and calling a restoration company early usually limit how far damage spreads, and that shortens the repair. A plan also means policy numbers, contacts and an equipment list are ready when you report the claim. It does not change what your policy covers, so confirm your coverage, including any business interruption insurance, with your broker.
What happens when we call DKI Calgary during an emergency?
Call our 24/7 line at 1-888-272-9543. On most Calgary calls, our crew is on site in under 90 minutes to stop the damage, secure the building and start documenting conditions for your insurer. A project manager then stays with the file through cleanup and repairs. Our 24/7 emergency restoration in Calgary page explains each step. To discuss an ERP for your business, use the form on this page.
DKI Calgary Offers Premier Property Restoration Services Across Calgary and Southern Alberta
At DKI Calgary, formerly known as Rocky Cross Construction, we know that dealing with property damage is overwhelming—that’s why our franchisees are ready to respond 24/7, every day of the year. With over 30 years of industry experience and IICRC-certified experts, we bring the knowledge, speed, and care needed to restore your home or business efficiently. From the moment you call, a dedicated Project Manager will guide you through the process, keeping you informed every step of the way. Our team is committed to delivering high-quality results while providing the compassion and support you need to get back on your feet as quickly as possible. We're here for all homeowners across Calgary and Southern Alberta.
Quick Mobilization
24/7 emergency restoration and board-up services available 365 days a year.
Expertise
Fully trained and certified IICRC staff and more than 30 years of industry experience.
Strong Communication
A project Manager assigned to your claim from start to finish, updating you throughout the process.
Quality Assurance
Making sure you are happy with the final result of the work done and standing behind the work we do.
Compassionate Team
We understand how hard the situation is and our team will do what we can to get you back to normal sooner.
Have An Emergency?
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24/7 Emergency Line
1-888-272-9543