Report A Claim

This can only be answered by your insurance company’s representative. DKI Calgary does not interpret insurance policies or provide comment on coverage issues. The insurance adjuster assigned to your claim provides clarity on policy coverage and any other questions you may have.

On arrival at your property and before commencing any repair work, you will be presented with an “authorization form,” which you must sign. This document provides DKI Calgary with the authority to be on your property and addresses issues such as payment of your deductible, responsibility for costs that may not be covered by your insurance company and compliance with the Privacy Act.

In most cases, an estimate will be created within five days of receiving a scope of work.

Absolutely, DKI Calgary is experienced with all types of losses such as fire, water, sewer, hail and wind, mold and asbestos remediation.

Most insurance policies have a deductible amount which the policy holder is responsible to pay. It is a form of co-insurance built into your policy whereby the insured agrees to cover the initial portion of their claim.

The deductible payment is required before any repair work can be scheduled.

You are responsible for the GST on your claim if you are “GST registered.” In other words, if the property is insured under a company name and the company is GST registered with the Canada Revenue Agency.

Typically, structural drying takes about three days. However, in some instances it can take a few more days.

If your insurance policy provides coverage for your contents and they are damaged beyond repair due to catastrophe, your Insurance adjuster may direct DKI Calgary to provide a list all non-restorable items, which is used to calculate your final settlement. At that point, the contents become the Insurance Companys property and are generally disposed of in a landfill or as per the adjuster’s direction.

We employ both permanent staff and subcontractors. All of our crews are licensed and insured.

We make every effort to ensure that the products used are of similar quality as those being replaced.

Yes, DKI Calgary can certainly provide an estimate on your additional repairs if it is requested early enough in the process and the work can be completed in conjunction with the restoration project.

Unfortunately, due to liability issues another contractor is not allowed to perform work on the same site and while the restoration project is underway without the expressed permission of DKI Calgary.

Yes. Similar to upgrades, a 50% deposit is required prior to any work commencing. The balance must be paid upon completion of the work.

Our staff and subcontractors ensure the job site is fully clean after repairs are completed.

Yes, our Project Manager or Quality Control department inspects most projects on completion or at critical intervals.

At the point of completion, you will be asked to sign a certificate which certifies that all repairs were completed to your satisfaction. This document is required by DKI Calgary as well as your insurance company prior to closing the file.

Yes, manufacturer’s warranty documentation is available on request at the completion of your project. In addition, DKI Calgary provides a two year warranty on all workmanship.